Introduction
The Emotional Intelligence training for Sales People consist of 5 workshops.
Module 1: Basic elements of Emotional intelligence (EQ)
- How to facilitate personal mastery in myself to understand myself and other people better?
- How to grow my intellectual knowledge into wisdom?
- How to allow feedback and self disclosure to shape my thinking?
- Am I an optimist or a pessimist?
- How to find the path of self-actualization?
Module 2: Emotional intelligence defined
- How to appreciate the customer and the people I have relationships with?
- How can my EQ be increased?
- All the reasons why EQ really matters
- What elements of my EQ are already strengths and how can I strengthen them further?
- The evidence that my EQ will improve my relationships
Module 3: Emotional intelligence and personality
- What is my personality type?
- Why do people matter in my world?
- How can I read my customer’s personality to understand him better?
- Why do I do interact and communicate the way I do?
Module 4: Emotional intelligence and communication
- What are my communication strengths?
- How can I master the art of listening?
- It’s not what I say, it’s what I ask that truly matters
- How can I read and interpret body language?
Module 5: Emotional intelligence and relationships
- What’s in the sales process?
- How do I develop highly effective long-term relationships?
- Who am I? And why it really matters to answer this question?
Cost
The cost for this training is R 7,540 per delegate to attend the 5 workshops. Workshops are presented from 9h00-13h00.
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