Emotional Intelligence For Sales People


The Emotional Intelligence training for Sales People consist of 5 workshops.

Module 1: Basic elements of Emotional intelligence (EQ)
  • How to facilitate personal mastery in myself to understand myself and other people better?
  • How to grow my intellectual knowledge into wisdom?
  • How to allow feedback and self disclosure to shape my thinking?
  • Am I an optimist or a pessimist?
  • How to find the path of self-actualization?
Module 2: Emotional intelligence defined
  • How to appreciate the customer and the people I have relationships with?
  • How can my EQ be increased?
  • All the reasons why EQ really matters
  • What elements of my EQ are already strengths and how can I strengthen them further?
  • The evidence that my EQ will improve my relationships
Module 3: Emotional intelligence and personality
  • What is my personality type?
  • Why do people matter in my world?
  • How can I read my customer’s personality to understand him better?
  • Why do I do interact and communicate the way I do?
Module 4: Emotional intelligence and communication
  • What are my communication strengths?
  • How can I master the art of listening?
  • It’s not what I say, it’s what I ask that truly matters
  • How can I read and interpret body language?
Module 5: Emotional intelligence and relationships
  • What’s in the sales process?
  • How do I develop highly effective long-term relationships?
  • Who am I? And why it really matters to answer this question?

The cost for this training is R 7,540 per delegate to attend the 5 workshops. Workshops are presented from 9h00-13h00.